Refund policy
Return & Refund Policy
At Luxee Glow, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
7-Day Return Policy
We offer a 7-day return policy. You have 7 days from the date of receiving your order to request a return.
Eligibility for Returns
- The item must be unused, unopened, and in its original packaging.
- The product must not be damaged or tampered with.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
- Used or opened cosmetic and skincare products.
- Items purchased on clearance or sale (unless damaged).
- Products damaged due to misuse or mishandling.
Return Process
- Contact us within 7 days of receiving your order.
- Provide your order details and reason for return.
- Our team will guide you through the return process.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval status.
- If approved, your refund will be processed within 5–7 business days.
- Refunds will be issued via the original payment method or bank transfer.
- Delivery charges are non-refundable unless the item received was damaged or incorrect.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us immediately with pictures of the item. We will arrange a replacement or refund at no additional cost.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- WhatsApp: 0309-6888074
- Email: luxeeglow64@gmail.com
- Address: G1 Market, Johar Town, Lahore, Pakistan
Thank you for shopping with Luxee Glow.